In order to maintain order, improve the quality of services, and respect patients’ rights, it is mandatory for all clients to comply with the following rules and regulations:
Appointments and visits
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All appointments are booked solely through the online appointment reservation system or by calling reception.
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Patients are required to arrive at the clinic at the scheduled time. Being more than 15 minutes late may result in the appointment being canceled.
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In emergency situations, the clinic reserves the right to change appointment schedules to provide immediate services to emergency patients.
Cancel or change your appointment
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Cancellations or changes to appointments must be notified at least 24 hours before the appointment time.
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If timely notification is not provided, the clinic will not be able to compensate or schedule an alternative appointment.
Medical services .
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Treatment services are provided only based on the diagnosis of the treating physician, and there is no absolute guarantee for treatment results.
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If surgery or specialized procedures are required, a full explanation will be provided by the doctor and written consent will be obtained from the hospital.
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Patients are required to provide their doctor with all of their medical information (medical history, medications, and allergies) completely and accurately.
Privacy Policy .
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All personal information and medical records of patients are considered confidential and will only be used within the framework of the law and with the patient’s consent.
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The use of patient images or information in articles, training, or media is only possible with written permission from the patient.
Insurance and costs
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Health insurance is accepted based on existing contracts with the clinic.
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The cost of services is calculated based on the clinic’s tariffs and the patient is required to pay at the time of visit.
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The provision of certain services or advanced surgeries may not be covered by insurance, in which case the patient will be informed before the service is provided.
Responsibilities.
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The clinic makes every effort to provide quality and safe services, but treatment results may vary depending on each patient’s physical condition.
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The patient will be responsible for the patient’s failure to cooperate in providing accurate medical information or failing to follow the doctor’s recommendations.